Licensing, Reputation and Integrity
Licensing – While the State of Florida does not require a license to resurface concrete, some counties and cities do require a license. This license is usually a flatwork license or a general contractor’s license. Many companies will try and pass off a general business filing as satisfying the requirement; however, it does not.
Insurance – Make sure you request a certificate of insurance from every installer showing both general liability and worker’s compensation insurance. Many small companies will provide an “Owners Exemption” from the state. However, this exemption is only good for the owner, not anybody helping the owner. Using an installer who doesn’t have worker’s compensation insurance could lead to the customer becoming liable for lawsuits and damages.
Company History – Many decorative concrete installers will try and pass off their manufacturer’s long history as their own. Manufacturers generally don’t install materials; they simply sell them to others to install. Your contract will be with the installer, not the manufacturer, so understand who it is you are dealing with. Owners can check the installer’s status and time in business at www.sunbiz.org.
Manufacturer Distributorships – Disreputable manufacturers will solicit unsuspecting entrepreneurs, sell them a few zip codes as an exclusive territory, train their installers for a few days, and sell them a large initial material order. These new business owners are woefully undertrained, can’t make a living in the small territory, and greatly overpaid for both the territory and the materials. They go out of business in a short time and the manufacturer repeats the process. Don’t expect these installers to perform well or be around to honor a warranty.
Warranties – Manufacturers will only warrant the cost of the materials, which is only a small percentage of the job. The vast majority of the cost of a resurfacing job is labor. That portion of the warranty is being provided by the installer. Long-duration warranties are being given by companies in business for less than 2 years. The likelihood of them being around to honor a “lifetime” warranty or even a 5 year warranty is almost nil. Check www.sunbiz.org to find out how long they have been in business.
Lead-Gen Companies – Some decorative concrete companies aren’t really decorative concrete installers at all. They are lead-generation companies who collect leads and sell them to real installation companies. They have great looking websites but no installers.
Credentials – Creative Resurfacing is the largest concrete resurfacing company in Florida with locations throughout the state. We have been in business for 13 years, have A+ BBB rating, and are a licensed and bonded Florida general contractor. We maintain full general liability and worker’s compensation insurance. We have worked for the largest hotel chains and general contractors in the country, and have appeared on the long-running television show “This Old House”. Sherwin Williams is our primary material supplier. They are a publicly traded Fortune 500 company with over 1,500 locations.
There are many problems associated with flake decks – very short lifespan for a multitude of reasons, slippery, visually unattractive when cracked, and difficult to blend repairs. This system suffers from very high warranty claims and the materials are not recommended for outdoor use. For these reasons Creative Resurfacing no longer offers flake decks or driveways. Concrete resurfacing projects done the right way will result in a beautiful job that will stand the test of time. If you have any questions, please call us at (888) 402-1152.